FAQs
Where’s my order?
You can track your order using the tracking link in your shipping confirmation email or directly in the Shop App. If you didn’t get a tracking email, just send us your order number and we’ll help!
How long does shipping take?
Most orders ship within 1–2 business days. Delivery usually takes 4–7 business days depending on your location.
How do I use each product?
Each POWDR product is a single-serving packet. Just mix one with water, milk, or your favorite beverage. Use cold for hydration or energy products, and hot or cold for collagen and protein. You’ll find instructions on the back of every packet.
Can I mix products together?
Yes! Our products are designed to stack. For example, you can mix Collagen Peptides with your morning coffee, sip Super Greens at lunch, and use Pre-Workout or Energy Boost in the afternoon.
What’s the difference between each product?
Here’s a quick guide:- Glow – Collagen Peptides, Collagen Shake, Liquid Collagen- Gut – Gut Restore, Super Greens- Energy – Daily Energy Boost, Pre-Workout, Mood + Focus- Recovery – Whey Protein, Collagen Shake, NAD+ Cellular Support- Hydration – Electrolyte Hydration
Are your products safe to use daily?
Yes! All POWDR products are made for daily use. Just follow the suggested use on each packet, and if you have any medical conditions, check with your healthcare provider.
Do you offer subscriptions or discounts?
Yes, you can subscribe to your favorite products for automatic delivery and savings. We also offer exclusive promo codes and seasonal offers to our email and SMS subscribers.
Are POWDR products sugar-free and allergen-free?
Most of our products are sugar-free or low-sugar and allergen-free. Allergen info and certifications like gluten-free or dairy-free are listed on every product page and packet.
Can I return or exchange my order?
We accept returns of unopened products within 30 days of delivery. Just contact us with your order number and we’ll walk you through it.
Which product is best for [energy / gut / skin / workout]?
Tell us your goal and we’ll help match you:- Energy: Daily Energy Boost or Pre-Workout- Gut Health: Gut Restore or Super Greens- Skin & Glow: Collagen Peptides or Liquid Collagen- Workout/Recovery: Whey Protein or Collagen Shake